An eSIM is a digital SIM profile that can be installed on a compatible device without inserting a physical SIM card. It can be used for supported mobile services and travel connectivity.

After purchasing a compatible plan, you receive the eSIM installation information digitally. You can then install the profile on a compatible device and follow the plan-specific activation instructions.

No physical SIM is required for the eSIM profile itself. Your device must support eSIM functionality and meet the requirements of the selected plan.

eSIM availability varies by device model, region, carrier, and software configuration. Check your device specifications and use our compatibility information before purchasing.

Your eSIM details are delivered digitally according to the selected product. The order information may include an activation QR code and installation instructions.

Installation timing depends on the specific eSIM plan. Follow the activation instructions provided with your order and check when the plan's validity begins before installing or activating it.

eSIM transfer and reinstallation depend on the specific provider and plan. Do not delete an installed eSIM unless the product instructions confirm that it can be reinstalled.

Activation and validity rules vary by product. Some plans may begin when the eSIM connects to a supported network, while others may follow different activation conditions. Always check the individual product details.

Some travel eSIM plans require data roaming to be enabled for the eSIM line. Follow the setup instructions supplied with your specific plan.

On compatible dual-SIM devices, you may be able to keep your primary SIM active while using the travel eSIM for mobile data. Device settings and carrier behavior can vary.

Data balance information depends on the specific eSIM product and service configuration. Review your product instructions or contact support if you need help checking your usage.

First check that the eSIM is enabled, the correct mobile data line is selected, required roaming settings are enabled, and your device has a supported network connection. If the issue continues, contact our support team with your order details.

Please provide your order number, the email used for the purchase, device model, destination, and a brief description of the issue. Avoid sending passwords or other sensitive account information.

Yes. You can contact us before purchasing if you need help understanding a plan, checking compatibility, or choosing an option for your destination.