Refund Eligibility

Because eSIM products are delivered digitally and may be provisioned specifically for an order, refund eligibility depends on the status of the eSIM at the time the request is made.

A refund may be considered when an eligible eSIM has not been installed, activated, or used and the request meets the conditions of this policy.

Refund Time Limit

Eligible refund requests should be submitted within 72 hours of order completion.

For a first-time customer order, WorldSimNow Store may provide a one-time refund consideration within 7 days of order completion, provided the eSIM has not been installed, activated, consumed, or otherwise used.

This one-time first-order provision applies once per customer and does not automatically apply to renewals, upgrades, replacement eSIMs, or subsequent purchases.

When a Refund May Not Be Available

Due to the digital nature of eSIM services, refunds may not be available when:

• The eSIM has been installed or activated.
• Mobile data or other included service has already been consumed.
• The eSIM profile has been deleted after installation where reinstallation is not supported.
• The order was purchased for the wrong device, destination, or plan after the eSIM has been used or activated.
• The request falls outside the applicable refund period.
• The order involves a renewal, upgrade, replacement, or previous refund.
• The request results from circumstances outside the service's reasonable control, such as device restrictions or unsupported destinations.

eSIM Activation & Service Issues

If you experience an installation, activation, or connectivity problem, please contact support before requesting a refund whenever reasonably possible.

We may request relevant information such as the order number, device model, operating system version, destination, and screenshots or error details so that the issue can be reviewed.

Where an eSIM cannot reasonably be delivered, provisioned, or activated due to an issue attributable to the service, an appropriate refund or replacement may be considered after review.

How to Request a Refund

Refund requests should include enough information for us to identify the order and review the request.

Refund Method & Processing

Approved refunds are generally returned through the original payment method where reasonably possible.

Processing times may depend on the payment provider, financial institution, currency conversion, and transaction method. The time required for funds to appear in an account is not controlled entirely by WorldSimNow Store.

Any applicable refund limitations imposed by the payment provider or applicable law may also apply.

Payment Disputes & Duplicate Refunds

If you believe there is an issue with an order, please contact us first so the transaction can be reviewed and resolved where possible.

Customers should not seek recovery for the same transaction through multiple channels after receiving a refund. Any payment-provider dispute or chargeback process remains subject to the applicable payment provider's rules and procedures.

Policy Changes

WorldSimNow Store may update this Refund Policy when necessary to reflect changes to our services, eSIM products, payment processes, or applicable requirements.

The policy applicable to an order will be considered together with the product information and purchase terms presented at the time of the transaction, subject to applicable law.